PrintKindred is operated by Lazyman Outdoors and Events Center. For return and refund assistance, email support@printkindred.com.
Returns and refunds
Our products are made to order. Contact support@printkindred.com with your order number and a description of the issue. For damaged, defective, misprinted or incorrect items, please contact us within 30 days of delivery and include clear photos of the item and packaging where possible.
Damaged, defective or incorrect items
When an issue is confirmed, we offer a replacement at no extra charge or a refund for the affected item, including its applicable original shipping charge. If we require the item to be returned, we provide return instructions and cover the return shipping cost. No restocking fee applies. Please do not send items to a production facility or our mailing address without instructions.
Change of mind and size selection
We do not offer voluntary returns or exchanges for a change of mind, a correctly supplied size or color selected by the customer, or an item no longer wanted. Please review the size chart and product details before ordering. This does not affect any cancellation, return, warranty or refund rights required by applicable law, including a statutory withdrawal right where it applies. Being made to order does not by itself remove those rights.
Cancellations and order changes
Contact us as soon as possible to request cancellation or a change. We will check whether production has started and confirm whether the request can be accepted. After production begins, voluntary cancellation or changes may no longer be possible; mandatory consumer rights still apply.
Refund timing
We initiate approved refunds to the original payment method within 1 calendar day of approval. This is the time we take to submit the refund, not a guarantee that funds will appear in your account within one day. Your bank or payment provider controls the time needed to post the credit. Contact us if you need confirmation of a refund submission.
Missing or delayed deliveries
If your parcel has not arrived after the estimated delivery window, contact us so we can investigate with the carrier and arrange an appropriate remedy. Please check your delivery address before placing an order and report address errors promptly. We will explain any proposed reshipping charge before asking you to pay it; no such charge is imposed automatically.
