Returns & Refunds Policy

This policy applies to orders placed with PrintKindred.

Made-to-order items

PrintKindred products are made after an order is placed. Except where applicable law requires otherwise, we do not automatically accept returns or exchanges for a change of mind, an incorrectly selected size or color, a fit preference, or an address entered incorrectly after production has started.

Damaged, defective, incorrect, or missing items

Please email support@printkindred.com within 30 days of delivery if an item is damaged, defective, misprinted, incorrect, or missing. This 30-day claim period is PrintKindred’s store policy. Include your order number, a clear description of the issue, and photos of the item, packaging, and shipping label where relevant.

After review, we may arrange an appropriate replacement or refund at no additional charge when the issue is verified. We will tell you the resolution and any next steps by email.

Return instructions

Do not send an item back before we give you written instructions. A return may not be needed for a verified production or fulfillment issue.

Cancellations and changes

Contact us as soon as possible if you need to cancel or change an order. Production can begin quickly, so a cancellation or change is not guaranteed after fulfillment has started.

Mandatory consumer rights

Nothing in this policy limits consumer rights or remedies that cannot be excluded under the law that applies to your order.